Shipping & Delivery Policy

At Panda Nutrition, we are committed to getting your little ones’ favourite supplements safely to your doorstep as quickly as possible. Please review our shipping policy below to understand how and when your order will be delivered.

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Order Processing & Dispatch
– Processing Time: All orders are processed and packed within 1 to 3 business days (Monday to Friday, excluding public holidays), subject to stock availability and confirmation of payment.
– Order Tracking: Once your parcel has been handed over to our courier, you will receive a dispatch email containing your waybill tracking number so you can track its journey to your door.

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Delivery Rates & Timelines (South Africa)
We deliver nationwide across South Africa via reputable door-to-door courier services (including The Courier Guy).

– Orders R1200 and over:  FREE standard delivery to all major centres within South Africa.
– Orders under R1200: Standard flat delivery fee of R120 applied at checkout.
– Regional & Outlying Areas: While free shipping applies to orders meeting the minimum spend nationwide, remote or outlying areas may require an additional 2 to 3 business days for delivery.

Estimated Transit Times (after dispatch):
– Main Centres (Cape Town, Johannesburg, Pretoria, Durban, Gqeberha/PE): 2 – 4 business days.
– Regional & Outlying Areas: 3 – 6 business days.

Please note: Couriers deliver during standard business hours (8:00 AM – 5:00 PM, Monday to Friday). Please provide a delivery address where you or an authorized person will be available to receive and sign for the parcel.*

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Proof of Delivery
You acknowledge that delivery is deemed complete once any person present at the designated delivery address signs for or accepts the package from the courier. Please ensure your delivery address and contact phone number are entered accurately during checkout.

Delivery delays caused by courier logistics, severe weather, or address verification do not automatically constitute grounds for an immediate order cancellation or refund, but our support team is always on hand to assist with tracking and resolutions.

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International Orders
Currently, online checkout is configured for delivery within South Africa. For international shipping requests, please reach out to our team at hello@pandanutrition.co.za to arrange a custom courier quote prior to placing your order.

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Need Help with an Order?
If your parcel is delayed or you need to update your address before dispatch:
– Email: hello@pandanutrition.co.za
– WhatsApp / Phone: 071 792 4802